Book Buzz: How to Become a Better Listener

The greatest compliment that was ever paid me was when one asked me what I thought, and attended to my answer Henry David Thoreau You may have already noticed that there are not a lot of people out there who you would call “great listeners.” I can’t say I myself...

Who Owns Social Media within Organizations?

Originally published in AdWeek Who should own social media? It’s a question asked by a lot of organizations. I’ve heard of two schools of thought: One says social media “belongs” to the employees. The other says it belongs to the PR department or another team that...

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