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Category Archive for 'Thoughts'

Businesses are function-focused. Customers are need-focused. Here is how to solve this disconnect and help your business succeed.

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Today, customer experience management isn’t optional. It is the future of every business operating in a networked world.

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Candy hearts and diapers: the unexpected brands that stole our hearts this Valentine’s Day.

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A little thought goes a long way: how to give gifts that clients will remember.

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Inspired holiday campaigns that topped the “nice” list this year and their social impact

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