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Originally published in MediaPost


Social media created a lot of buzz and controversy in the past several years. But the main question remains: “Does it have an impact on sales?” And what effect does it have of marketing?

 

Two studies that were done this year aim to answer this question.

 

According to Ogilvy’s recent study “Does investing in social media create business value?” social media does indeed has a strong impact on sales as well as brand perception.

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Originally published in Fast Company

 

We know that our customers talk about us, brands.  According to the Keller Fay Group the average American consumer mentions specific brand names 60 times per week in conversations. And since most of them happen online and, frankly, it is easier to track them online, we understandably are in awe of social media that focuses on online conversations. We analyze and pay attention to online influencers and focus on numbers of fans and followers. But what we forget is that less than 10% of word of mouth conversations happen online. Keller Fay stats dating back to 2006 have consistently shown word of mouth conversations disproportionately happen offline in face-to-face and voice-to-voice settings.  90% of all conversations Americans have about products/services and brands taking place offline is a startling statistic. Is it possible that we are focusing too much on influencers and ignoring a ‘regular’ consumer?

We all hear those amazing stories of extraordinary customer service. Zappos, for example, is continuously cited as the leader in this department. Whether you are looking for shoes or the closest pizza joint, you will get help in finding it if you call Zappos. However, the unfortunate truth is that most of us have not experienced it very often. What’s more disappointing is that some of us have never experienced it.

For my mother-in-law it took 68 years to encounter an amazing customer service, truly touching on a personal level.

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Originally published in Mashable

 

Online presentation website Slideshare is an important business network which ranks in the top 150 sites on the web, with 60 million monthly viewers, and 3 billion page views a month. Users upload presentations, Word and PDF files, tag them, and share them on other social media sites or embed them in their blogs and company websites. (For more statistics see this infographic that Slideshare released in December 2011)

 

But Slideshare isn’t just a one-way process: the social functions in the site are giving companies the potential to connect with customers and clients in new ways, generating new business and enhancing their online image.

But just how are they achieving this?

 

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Originally published in Mashable

 

On January 25th 2011 the world was stunned by the pictures and videos flooding out of Egypt as tens of thousands of anti-government protestors took to the streets in a ‘Day of Rage’ in protest over President Mubarak’s 30-year rule. Pro-democracy sympathizers across the world re-Tweeted and shared the updates, even as the Egyptian government disabled cell phone towers and blocked Twitter in an attempt to censor the material. There were reports that households and businesses opened up their wi-fi networks in support of the protestors to allow the dissemination of information. The pictures and videos that continued to stream out across YouTube and Facebook trended on Twitter worldwide, inspiring and shocking at the same time.

 

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Originally published in Social Media Examiner

 

These days almost every event, whether it is a conference, expo, or more informal gathering of attendees, will use some form of social media to stay in touch and offer updates to attendees. Some events, however, are grasping the full potential of social media as a way to reach a whole new audience and create an experience that goes beyond that of the traditional speaker-audience relationship and drive new levels of engagement.

 

Creating pre-event buzz

1. Registration buzz

You don’t have to wait until the day of your event to create a buzz: it can start at the registration stage. Services such as Eventbrite let your attendees share the event with their networks as they register.

2. Sharing buzz

Encourage your attendees to share details of your event early by offering incentives for spreading the word. Meteor Solutions helps you to incentivize your event by offering rewards for sharing your content. The Online Marketing Summit 2012 are offering the chance to win a free trip to San Diego by sharing their event.

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